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';;ldxxllxxxkoo:cXNKl;xo..:xxxxxxdoxxxxxxxddKcckoxxxxl''''''',,:cddddxxkdddxdlK:odlddddo;xodddooooc;...;l, ;k00o;,:.clclllll,cllc...':;c: cOOdcccc:cclkOc,'';cc;;;.cod:llodool;';cc:l,cllc:cclclllc,,;;;'.d:;;;; dkkodooodddddddddddokdoldoddookoooooolooollooodoooddloolodxooc,''',,:dkOdlll:clc:doOXWO:..':;;':::c:::;;ccclcllcc:::;;,;;;,......'oxdlx,,;:;:,,,;;,,,,,,,,''''','.......;l::lol''':dd;,,,',,,,''';,,,'..::::c:::;,;ccccc::;,:lllloc::::::loooooloooooooc::coxdoooddddolllllccollllodddod dOkddxxddxdxddddxdoodollcccc:::;::;;:;;,,;,;;cccc;;::ll:;;x:,'ccc:llldOOo:cccloook0WNc .;ll;coooollllclollllcc:cccccccccccllcllcdkxcxllllccc::c::cc:ccllc:ccccc:,''';:::,,dkk:lcololllclololllllllolllccccccllllcclloolooxolldldkkxxxdoooddodxxxxkxooolllooddooddoddxdloddxxxxxxxxkxddLLMs and User Experience
LLMs Can't Save Bad UX
I wrote about AI features users actually want a while back. The TLDR was: stop building chatbots, start building smart defaults. That post got shared, people agreed, and then most of them went back to building chatbots. This is the sequel. The one about what happens when AI features ship and nobody uses them. When the LLM is working correctly and the product is still failing. When the problem was never the model. ...