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cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccclcccclccllccclclllllllllllllllllllllllllllllllllllllllllclllllllllllllllllllllllllllllllllllllllllllllllllc:l,'..;;c.;,cc;:';c:lllllllllllllllllllllllllllllllllllll cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccllcccccllccccccccllllllllllllllllllllllllllllllllllllllccllllllllllllllllllllllllllllllllllllllllllllllllllc:'.':,.c: .cccllc'';lllllllllllllllllllllllllllllllllllll cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccllccccccccccccclcllllllllllllllllllllllllllllllllllccllllllllllllllllllllllllllllllllllllllllllllllllllll;.:cl:lc.;.:.;lllll.'lllllllllllllllllllllllllllllllllllll 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cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccllccccccccccccclllllllllllllllllllllllllllllllllllcllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll;cc,'.';:o.:;,:,,',c;looooolooolooooollollllllllllllllllll ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccllccccccccccccccclllllllllllllllllllllllllllllllllcclllllllllllllllllllllllllllllllllllllllllllllllllllllllllllooo;l,':c;;c, .cl:llc,;;looooooooooooooollollllllllllllllllll cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccllclccllllllllllllllllllllllllllllllllllcllllllllllllllllllllllllllllllllllllllllllllllllllllllloooloooll.',;,',,.' .',;:::;' coooooooooooooooooooolloolooooolooool cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccllllllllllllllllllllllllllllllllllllclllllllllllllllllllllllllllllllllllllllllllllllllllllllolollllcc:. .,.,;lo;' ,',llllc' .:loooooooooooooooooooooooooooooooooo cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccclllclllllllllllllllllllllllllllllllllllcclllllllllllllllllllllllllllllllllllllllllllllllllllllllool:;,,,;::l''';';,,:. .c;.loo,.'colcclooooooooooooooooooooooooooooooo cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccllllllllllllllllllllllllllllllllllllllcclllllllllllllllllllllllllllllllllllllllllllllllll:,',::,,,',,.;:::loo'l'.c';l;, ',;'.:,;l;:oooolcccoooooooooooooooooooooooooooo cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccclllllllllllllllllllllllllllllllllllllllllcclllllllllllllllllllllllllllllllllllllllllllc;,',',;, . ...',,,;',;,,;'c;..',.cl :l:c..'::'.;ccccc::..:lllllllllllllllllllllllll cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccllccccccllllllllllllllllllllllllllllllllllllllllccllllllllllllllllllllllllllllllllllllllllll,.'',.'''. ......,,...'.....'..'....... ........'. .oooool;.,:c::ooooooooooooooooooolll cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccclllllccccllllllllllllllllllllllllllllllllllllllccllllllllllllllllllllllllllllllllllllllllllll;:lc:';;;'...,';;;,,;.',::;''.. ......c;, ,,cl:cc'',.'';cc,.;..,;;.,::cllllllllllllllllll cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccllllccccllllllllllllllllllllllllllllllllllllllllccllllllllllllllllllllllllllllllllllllllllllllll,.';..looool'cc:;,;;'.,:llll:c;.,.';.. . ;:;oooc,''lc,...,;cloocccoolcclooooooooooooooo ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccllcllllllllllllllllllllllllllllllllllllllllllllllcclllllllllllllllllllllllllllllllllllllllllllllll;..,..clooool,cllooooocc:;''''...;;'...... . .,...'.. ,cc'':';:lococ:oddool::loddooodooooo cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccclllllllllllllllllllllllllllllllllllllllllllllcclllllllllllllllllllllllllllllllllllllllllllllll:.....;looooool,coooooooooooooooc. ''''.;;.. . ''.,''. ,;,.',':c:',ll:ddolllo:lccloodddddoo cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccclcccccccclcclclcclllllllllllllllllllllllllllllllllllllllllllllclllllllllllllllllllllllllllllllllollllllllllllc:'.''..coooooooll;coooooooooooooooo,;.,;:c';;. '. ... . ,,..,'. .'....;cloooo:odlc:cloooooo ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccclcllcllllllcllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllolllollllll,'.....:,looooolooo:;oooooooooooooooo,ol. ',l:., ';cc. ..,'. ..'.',.cc:c.:;..';;,.::,,,;;',,;;; ccccccccccccccccccccccccccccccccccccccccccccccccccclccccccccccccccccccccccccccllllllllllllllllllllllllllllllllllllllllllllllllllllllllcllllllllllllllllllllllllllllllllllllloooooooooc:'. ..',cl,loolloooooc,oooooooooooooood'llc. ..,oo :d;..; .c:.;:'..;;;;::,;.::::',,::';:::::,lolcl ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccclcclllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllloooooooooo:c;..;,;ccol,clloooooool,oooooooooooddodd'ol'...';;: .',o;,:'.;,,odccdddolcc;';:;;c:c,,';cccc:'...', ccccccccccccccccccccccccccccccccccccccccccccccccccccccccclllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllloololoooooooooooooooolll::.,':ooool::oooooooooo;looooooooooodddo.:..:cc..o; :o;ldl'. :dd:cdddddddo:dddlccccc'......,;;,c: cccccccccccccccccccccccccccccccccccccccccccccccccccccccclllccclllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllooooooooloooooooooooooooooooooollllcl:;::loollol;oooooooooo;loooooodoooodddl 'lloldd;.. 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Scoring Fraud in Legal Intake Calls
I worked on RISQ, a fraud detection system for legal intake calls. Mass tort law firms receive thousands of calls from potential claimants, and a significant percentage are fraudulent: coached callers reading from scripts, people who never actually used the drug or product in question, or repeat callers under different names. RISQ listens to these calls, scores them for authenticity, and recommends whether to transfer the caller to a closer, flag them for review, or quarantine the call. ...